Prices are tax included
What sort of methods of payment do you accept?
We accept bank deposit and credit cards via Paypal.
Do you ship overseas?
Yes we do. For further information please email firstname.lastname@example.org
Are the dresses available for viewing and to try on?
We are an online bridal boutique only so unfortunately we are unable to offer this service.
Do you have dresses in stock?
We do have a few styles in stock but generally we don't as our gowns are made to order. IF you need a dress urgently please do not hesitate to ask.
Are all your accessories in stock?
There are items that may need to be ordered in for you. Each product has the expected delivery time mentioned if not in stock. Please email us to check if the item you are wanting to purchase is available for immediate delivery before making a purchase. email@example.com
How long will I have to wait for my dress?
Making and delivery takes up to 8 weeks for our gowns but it all depends on the time of the year.
We also offer an express service which takes 3-4 weeks. For rush cuts please contact firstname.lastname@example.org
Do you do rush orders?
Yes we do offer an express service, which takes 3-4 weeks. A service fee will apply. Please email us and let us know when you need your gown by, and we will check if we can deliver in time for you.
What sizes do you do?
We do all sizes. The gowns are made to order either to our standard size chart or to your own measurements to ensure a perfect fit.
Do you charge extra for plus sizes?
No we don't! The price is the same.
But for flowergirl dresses, if the measurements of your 12-year-old flowergirl correspond to the measurements in our size chart for bridesmaid dresses, the price will be as per adult size.
When should I order my dress?
We highly recommend that you order your gown early to allow for any minor fittings to be made and to be able to match accessories etc. To enquire about delivery please email email@example.com
Can my dress be made with zipper closure rather than lace up?
Yes. You have the option of choosing if you want the dress to be lace up (also known as corset back) or with zipper closure, where the design allows for it.
Can I order extra material to make matching ties for my groomsmen?
We do not make ties, but you can order extra material. Extra material can only be purchased at the same time when ordering your dress - not separately.
Do you offer layby?
Yes we do. Please email us for terms and conditions.
Can I change the material of a gown?
The material that each style is made of is mentioned for each style.
But if you wish to have one particular style made in taffeta rather than satin, this is possible. But please enquire first.
Can I view your satin colour book?
Yes you can view our satin colour book to look at the colours before ordering. Postage is either by standard postage $7.00 or by courier $8.00, but we require the book to be returned to us within 7-14 days of receipt, as we have many customers who are waiting in line to view the swatch book. You don't need to pay for return postage.
Some dresses are made of chiffon, but we are unable to send the chiffon swatches but the chiffon will be closely matched to the satin colour as possible.
Are the dresses fully lined and have boning and what is your quality like?
All our gowns are fully lined and have boning.
Our gowns are made of the highest quality satin, chiffon, tulle, taffeta, organza and the best top quality beads that you can find in the bridal industry. Our gowns won't discolour over time either, these are all high quality dresses!
To view quality and workmanship please see section “Quality and workmanship”.
Does your gowns come with in-built petticoat?
Our gowns do not come with a petticoat. You will need to purchase it separately and it is not included in the price. Our pictures of gowns of A-line, Ball & Princess silhoutte were taken with a petticoat underneath. If you are unsure which style of petticoat to get for your dress, please contact us and we will assist you in advicing the recommended petticoat for your.
Do you accept returns?
We accept return for gowns in standard sizing but not for made to measure gowns.
Standard size gowns are to be returned within 7 days of receipt.
Please feel free to email us if you have any questions relating to our gowns and suits.